Privacy Policy

1. Information We Collect

a. Customer Booking Data:

• Name, contact details, and address
• Service requirements
• Booking details and preferences

b. Partner Vendor Information:

• Phone number (used for OTP login)
• Service preferences and history
• Follow-up status and customer interactions

2. How We Use Information

We use collected information to:

• Process and manage customer bookings
• Allow partner vendors to follow up and finalize bookings
• Improve our services and customer support
• Ensure secure vendor authentication through OTP login

3. Information Sharing

We do not sell or rent user data. Information is shared only:

• With partner vendors to facilitate service fulfillment
• With our service providers to maintain and enhance the App
• As required by law, legal processes, or government authorities

4. Data Security

We implement industry-standard security measures to protect user data. However, we cannot guarantee absolute security due to the nature of digital communication.

5. User Rights

Users can:

• Request access, correction, or deletion of their data
• Opt-out of marketing communications
• Contact us at info@ompackersindia.com for any privacy-related queries

6. Data Retention

We retain customer and vendor data only as long as necessary for operational and legal purposes.

7. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the App constitutes acceptance of any changes.

8. Contact Information

For any questions regarding this Privacy Policy, contact us at:

• Email: info@ompackersindia.com
• Phone: +91 90-7020-1040
• Address: FF-36 ORBIT PLAZA CROSSING REPUBLIC, Pin 201016, GHAZIABAD